At Lucky Block Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website and services. By using Lucky Block Casino, you consent to the practices described in this policy.
1. Who We Are
Lucky Block Casino is operated by a company licensed under Curacao law. This Privacy Policy applies to all players using our platform, including visitors from Germany and other countries where our services are available.
We are committed to protecting your personal data in line with best industry practices and applicable data protection laws, including the principles of the GDPR where relevant.
2. Information We Collect
We collect the following types of information:
Personal Information You Provide:
- Email address
- Username and password
- Date of birth (to verify age)
- Communication preferences
Automatically Collected Information:
- IP address and device information (browser type, operating system, device model)
- Location data (country level only, never precise GPS)
- Usage data (pages visited, games played, time spent)
- Cookies and similar tracking technologies
Financial Information:
- Cryptocurrency wallet addresses used for deposits and withdrawals
- Transaction history (we do not store full banking details as we are crypto-first)
We do not collect sensitive data such as racial or ethnic origin, political opinions, or health information.
3. How We Use Your Information
We use your data for the following legitimate purposes:
- To create and manage your account
- To process deposits and withdrawals
- To provide customer support and respond to your inquiries
- To send important service notifications and promotional offers (you can opt-out of marketing at any time)
- To improve our website, games, and user experience
- To detect and prevent fraud, money laundering, and other illegal activities
- To comply with legal and regulatory obligations
4. Cookies and Tracking Technologies
Lucky Block Casino uses cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze site performance and user behavior
- Deliver personalized content and offers
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the site.
5. Sharing Your Information
We do not sell your personal data to third parties.
We may share your information only in the following limited cases:
- With trusted service providers (payment processors, game providers, hosting companies) who help us operate the platform
- With regulatory authorities when required by law
- In the event of a merger, acquisition, or sale of assets (with appropriate safeguards)
- To protect the rights, property, or safety of Lucky Block Casino, our players, or others
All third parties are contractually obligated to keep your data secure and use it only for the purposes we specify.
6. Data Security
We use industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Blockchain technology for transparent and secure transactions
- Access controls and regular security audits
- Anonymization techniques where possible
While we strive to protect your information, no system is 100% secure. You also play an important role by keeping your login credentials confidential.
7. Your Rights (GDPR-Friendly for European Players)
As a player (especially from Germany and the EU), you have the following rights regarding your personal data:
- Right to access your data
- Right to correct inaccurate information
- Right to request deletion of your data (subject to legal obligations)
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
To exercise any of these rights, please contact our support team via live chat or email. We will respond within 30 days.
8. Data Retention
We keep your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Transaction records are typically kept for 5–7 years to comply with anti-money laundering regulations.
9. International Data Transfers
Since Lucky Block Casino operates globally, your data may be processed in countries outside the EU. We ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your information.
10. Children’s Privacy
Lucky Block Casino is strictly for adults 18+. We do not knowingly collect data from anyone under 18. If we discover a user is underage, we will immediately close the account and delete the associated data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last updated” date. We encourage you to review it periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us through:
- Live chat (available 24/7)
- Email support
We will do our best to respond promptly and help resolve any issues.
Thank you for trusting Lucky Block Casino with your privacy.
Play responsibly. 18+ only. By continuing to use our services, you confirm that you have read and understood this Privacy Policy.